What does an engaged employee look like? They have a positive association with the company, they assist with problems they have solutions for, even if it’s outside their department. They understand their role in the success of the business, and the business overall. They enjoy their work and leave when the work is finished; they’re available in the event of a crisis in the business.
What does a disengaged employee look like? They’re clock watchers, gathering up their belongings at ten minutes to five. They only do what is asked of them, have negative things to say about the business, and do not believe the management cares about their ideas, so do not bother to share them.
Optimally, a business will have a rate of 80-95% of employee engagement. In the United States, the average is 31%. This leads to employee retention issues, and retention issues are really relationship issues. What have companies tried to do traditionally, to increase employee engagement levels? Happy hours, employee of the month awards, pool tables and espresso bars, office gyms, or point systems for free coffee. The research shows these gimmicks do not work in the long term.
What does work? Communication, giving everyone a say at all levels and listening to and caring about their ideas, not focusing on their failures, a professional coaching and talent development program, and habits testing with a customization of the employee’s role that emphasizes their strong habits. Also, show your employees exactly how they can develop themselves to grow their career within your company.